PRECIOUS METALS IN THE FORM OF JEWELLERY, COINS AND BARS
Product care & repair
Last updated 26 Dec 2022
At Rubyta we use only the rarest and most precious materials nature has to offer. 24K gold, Gold, Platinum, and Palladium are carefully selected for their quality and natural beauty to create the jewellery of exceptional quality.
With careful handling, Rubyta designs can be worn for a lifetime. Therefore, We advise you not to wear your jewellery while exercising, swimming, and in other likewise activities that could damage the goldsmith’s work. Furthermore, it is advised not to expose the jewellery to direct sunlight or perfumes and chemicals that could alter the natural shine every precious stone comes with.
We hope that your jewellery will bring you much joy.
CARE ADVICE
How to clean your jewelry?
To keep your Rubyta jewellery gleaming, we recommend carefully cleaning it with a soft brush and a small amount of neutral-pH liquid soap, rinse with fresh warm water and dry it with a soft dry cloth. This method can be applied across all of Rubyta’s jewellery and accessories without any risk of damage.
How to wear your jewelry daily?
To prevent damage to your piece, we recommend avoiding exposure to fragrance, soap, chemicals or cosmetics, as these could affect its colour and form. It is best to wait until fragrances and cosmetics have dried completely before wearing your jewellery.
It is important not to expose your item to water (fresh, chlorinated or salt) or too high temperatures (such as prolonged sun exposure).
We generally recommend that you do not wear your jewellery when performing certain activities (sports, gardening, etc.) to prevent it from being knocked or from coming into contact with harmful substances.
How to store your jewelry item?
Each Rubyta item should be stored in a fabric-lined case for jewellery, separate from other pieces to prevent it from being knocked or scratched. Some of the materials used by Rubyta are more delicate than others and are particularly susceptible to breaking on impact.
Diamonds are the most sparkling and hardest of all minerals, which means that they can scratch other softer materials. Therefore, we advise you to store any creations set with diamonds separately.
SERVICES
Authenticate your Rubyta Item
Rubyta item, referring to our bay back guaranteed in order to certify its authenticity. At the end of this process, you will receive a Letter of Authenticity that we recommend keeping safe with your item.
Our valuation service provides an appraisal of your item for insurance purposes based on its current market value.
These services require thorough research and may take several days to be completed. You could send you to us and our teams will be pleased to help you.
Price of the authentication service: €280 (excl. Vat)
Price of the insurance valuation service: complimentary service for contemporary creations, €600 (incl. Vat) for other items.
Revitalise your item
Your jewellery is part of you – it accompanies you throughout your life which can result in wear and tear over time. In order to revive its original brilliance, our workshop experts offer a shining service where a careful cleaning of your creation is performed.
Various methods can be applied according to the delicacy of the materials and the technical specifications of the creation. These range from immersing the creation in a gentle cleansing bath followed by thorough drying, to cleaning it with a special paste and cloth to reveal its shine and remove superficial scratches.
COMPLIMENTARY SERVICE
Should your creation contains deeper scratches, a polishing service can also be performed. We highly recommend limiting the number of polishings your creation receives in order to preserve its integrity over time.
Request a service for your item
To ensure optimal maintenance of your jewellery items, you should send the item to us where a member of our team can assist you in fulfilling a service request.
Our experts will take the utmost care in handling your request and are dedicated to providing your creation with the best service possible so that you can continue to enjoy it daily.
