When your purchase the products which we supply through this Website (whether orders are placed online or over the telephone), (“Products”) are subject to the Website Terms of Sale (“Terms of Sale”). In these Terms, when we refer to we, us, our etc, we are referring to Rubyta. When we refer to you, we are referring to you, the customer.

Physical precious metals or bullion shall mean bullion jewellery and accessories including bullion bars and coins.

“Market Metal Price” means the live market price per one gram or one troy ounce, or other denomination if stated, of the underlying metal, for immediate delivery as displayed by Rubyta via its website www.Rubyta.com; 

These website terms of use (the “Terms of Use”) and the Website Terms of Sale (“Terms of Sale”) govern the use of the website www.rubyta.com (the “Website”) which is operated by or on behalf of Rubyta and our principal office in the Social Innovation Hub, 1st Floor Ballymun Civic Centre, Dublin 9, D09 C8P5 – Ireland. Hereinafter referred to as “we”, “us”, “our” or “RUBYTA” shall supply you, the customer (hereinafter referred to as “you” or the “Customer”) with services in relation to the purchase and sale of precious metals and any other services.

Please read these terms carefully before you start to use the Website (this includes accessing and browsing), as they set out the rules which will apply to your use of the Website. By using the Website, you are indicating that you accept and agree to comply with the Terms of Use. If you do not agree to the Terms of Use, you must not use the Website.

Product colours and images
We have made every effort to display as accurately as possible the colours and images of our products that appear on the website. While we display images (including photographs and product videos) of the products, these images are for illustrative purposes only. We will do what we reasonably can to make sure that the images are a fair representation of the products, but we cannot guarantee that your computer’s display of the colours accurately reflects the colours of the products. You should also note that images of the products on the website may not be representative of the actual size of the products. The images may not be to scale and the colours shown are as accurate as internet and photographic technology reasonably allow.

Product offers
Product offers are valid while stocks last. At the time of validation of the order, there may be a difference between the stock available electronically and the existing physical stock (for example in the case of simultaneous orders for the same product by several customers). The sale is therefore conditional on the availability of the Products in stock.
In addition, Rubyta reserves ownership of the Products until receipt of the Products’ approval.

Product stock
Not all stock will be available on our website. If you intend to order one of the order products, we advise that you confirm with us the availability of the Product you are considering purchasing. We will normally arrange to have Products for viewing by appointment only and for sale purposes.

Your order will be fulfilled by the delivery date set out in the Dispatch Confirmation or, if no delivery date is specified, then within 30 days of the date of the Dispatch Confirmation, unless there are exceptional circumstances.

The availability date of the pre-ordered Product will be explicitly indicated on the Product form. If the availability date changes, you will be informed by email and/or on your client account.

If a Product is unavailable after ordering, we will inform you of such unavailability by email or by phone as soon as possible. You will then be presented with the choice of ordering an alternative Product from the Website or cancelling your order.

We shall not be held liable if Products are out of stock or unavailable.

We reserve the right to change the Products offered on the Website and/or by phone at any time and without any prior notice. In order to improve our quality service and ensure greater availability of our Products for all customers, we reserve the right to limit the number of Products which can be purchased per customer.

“Customer” means any person, entity, fund or corporation who is or becomes a customer of Rubyta in accordance with the Conditions below;

“Daily Product Limit” means the maximum value of metals which can in aggregate be purchased online on any one day from Rubyta. and which value shall be determined by Rubyta, having regard to market conditions then prevailing, this daily product limit will be made available to a Customer upon request;

Rubyta handles all aspects of the purchase and sale of metals for Customers;

“Rubyta Chain of Integrity Standard” describes the location of any and all precious metal bought or sold, that said metal holdings must always remain within the custody of Rubyta and where relevant, transported by a transport party approved by Rubyta (an “Integrity Party”), such that the said metal has never been transported to or by or held by any party other than an Integrity Party between the time at which it was sold by Rubyta and the time it is purchased by Rubyta;

Online Orders

In order to place an Order through the Website, you must be a consumer. If you wish to purchase any goods or services on behalf of a business, please contact us. By placing an order through our site, you warrant that: 

– you are legally capable of entering into binding contracts; and
– you are at least 18 years old;
– you are resident in one of the Serviced Countries; and
-you are accessing our site from that country;
– there are no trade embargoes within that country which would prevent your import of the Product.

Specific Online Orders

We may offer specific discounts or promotional offers from time to time. Such discounts/offers will be subject to the specific terms and conditions stated on the Website in respect of these offers, in addition to these Terms.

Placing your Pre-Order And Personalise item

When you order a Personalised Item from our website, you are offering to buy the goods you order. We will create a specific and potentially unique item designed around your own specific requirements. There is no commitment on us to supply these goods, at that price, or at all until we decide to accept your order.

Goods are subject to availability*. We will tell you if we cannot complete your order (or part of it) from stock within a reasonable time.

You may change your mind and notify us that you wish to cancel your order for Personalised Items at any time before you receive our email confirming the despatch of your order for Personalised Items (see Ordering process and contract formation above).

Once you have received our despatch confirmation email, a binding agreement will be formed and you will no longer have the ability to cancel your order. If however your item is faulty, not as described or does not match the specifications contained in your order, please refer to our Returns & Exchanges section.

We become aware after you have placed an order, and before we deliver it, that the price or description is not right, we will inform you to tell you. You then have a choice, you can continue with the order (with the revised price or description), or if you prefer, you can cancel the order (in whole or part. We will assume you wish to cancel the relevant part of the order if we do not hear otherwise from you within 7 working days.

If we accept your Order, these Terms will form the basis of the Contract between us. Please see the section “HOW A CONTRACT IS FORMED BETWEEN US”. We do not file the Contract, so you should print a copy of these Terms or save them to your computer for future reference. You should also retain a copy of the Dispatch Email for your records. 

a). After placing an order through our website, these Terms will apply to that Order. As part of the order process you will be asked if you accept these Terms, so please read the Terms carefully before clicking on “I Accept”. If you do not accept the Terms, then you will not be able to order any Goods through our Website.

b). You should note that when you click on ‘Place your order’, you will be placing your Order and will be under an obligation to pay for the Goods at the time the Order is placed.

c). You will receive an email from us acknowledging that we have received your order. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to us to buy a Product. All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you an email that confirms that the Product has been dispatched (Dispatch Confirmation). This process also applies where orders are placed by telephone sales. The contract between us (Contract) will only be formed when we send you the Dispatch Confirmation or the order is otherwise dispatched.

d). It is your responsibility to ensure that the details of your Order are correct and accurate and that you provide us with all information relevant to your Order. Our order process allows you to check and amend any errors before submitting your Order through the Website. You should note that we shall not be responsible for any errors which you make when inputting or submitting your Order. Certain details about your Order (including details of the Goods, the total price inclusive of taxes and all delivery charges and other costs) will be displayed (by way of an Order Review screen) directly before your Order is placed.

These Terms, and any Contract between us, are only in the English language.

You can contact us by writing to us at the above address, or by emailing info@rubyta.com 

Please see the section “YOUR INFORMATION” below for information on how to exercise your legal right to cancel under the European Union (Consumer Information, Cancellation and Other Rights) Regulations 2013.

The value of precious metals is defined by the international financial markets and driven by the underlying fundamentals of supply and demand coupled with global macroeconomic fundamentals. We can not predict the future movement of any market.

You are responsible for making all arrangements, technical or otherwise, necessary for you to have access to the Website. You are also responsible for ensuring that all persons who access the Website through your internet connection are aware of these Terms of Use and other applicable terms and conditions and that they comply with them. 

Precious Metal Pricing

You acknowledge and agree that:

(a) the prices at which we sell the Precious Metal are based on international Precious Metal market prices;

(b) we reserve the right to sell to you on our own behalf;

(c) while we sell Precious Metals for our own account and for the accounts of our clients, we are not a Precious Metals exchange nor are we a market maker; and

(d) you accept and agree that there may be a weight fluctuation of up to 0.5 grams from the advertised weight/price. The weight of each item will be included on its Certificate of Authenticity and honoured for sales and exchanges.

(e) the price of the Products and our delivery charges will be as quoted on our site from time to time, except in cases of obvious error.

(f)  Product prices include VAT, where applicable. However, if the rate of VAT changes between the date of your order and the date of delivery, where applicable, we will adjust the VAT you pay, unless you have already paid for the Products in full before the change in VAT takes effect.

(g) Product prices and delivery charges are liable to change at any time, but changes will not affect orders in respect of which we have already sent you a Dispatch Confirmation.

(k) Our website contains a number of Products and it is always possible that, despite our best efforts, some of the Products listed on our site may be incorrectly priced. We will normally verify prices as part of our dispatch procedures so that, where a Product’s correct price is less than our stated price, we will charge the lower amount when dispatching the Product to you. If a Product’s correct price is higher than the price stated on our site, we will normally, at our discretion, either contact you for instructions before dispatching the Product at the correct price, or reject your order and notify you that we are rejecting it.

(i)  If the pricing error is obvious and unmistakable and could have reasonably been recognised by the average customer as an error, we do not have to provide the Products to you at the incorrect (lower) price even where we have provided a dispatch confirmation.

All payments for all online Products must be made prior to the dispatch of the Product(s) to you. Payment can be made by either credit/debit card, Paypal, bank transfer, or cryptocurrency.

Cards payments 

If you are paying by credit/debit card, we will obtain pre-authorisation from your issuing bank/credit company to apply the debit against your card and we will charge your credit or debit card at the point of Dispatch Confirmation being sent. We reserve the right to apply the debit earlier if we deem it appropriate. If the Product is not available, we will credit monies taken back to the card account from which they came.

We accept card payments with Visa, Mastercard, and American Express. If we are unable to accept your Order for any reason we will, at our option, either reject your debit or credit card or refund any money paid by you for that Order. We will not dispatch the Product(s) until we receive payment in full. Please note it is possible that your card issuer may charge you an online handling or processing fee for which we are not responsible.

For payment by card, all credit and debit cardholders may be subject to authorisation and authentication. If the issuer of your payment card or our service provider refuses to or does not for any reason authorise or validate the payment, we will not be liable in these circumstances for any delay or non-delivery in respect of the Product(s) which you have ordered.

By providing the relevant information to us, you specifically authorise us to transmit or obtain information about you from third parties from time to time, including but not limited to your name, address, telephone number, debit or credit card details, or credit reports to authenticate your identity and delivery address for the Product(s), validate your payment card, and obtain authorisations for your payments for Product(s).

Bank Transfer 

If you are paying by bank transfer we will confirm receipt of payment with you once your funds have arrived in our bank account. We will then contact you to arrange the shipment of the Product. If the Product is not available, we will return monies taken to the bank account from which they came. We sell in pounds sterling, you are responsible for any shortfall as a result of currency fluctuation where payment is made other than Euro.

Crypto

We are happy to share that you can pay with 15+ cryptocurrencies to our customer’s crypto fans. Simply contact us or fill out the form at the link below so we can support and guide you through the process.

We accept Crypto Payments. In 15+ different cryptocurrencies: Bitcoin, Bitcoin Cash, Cardano, Polygon, Ethereum, Litecoin, Polkadot, Stellar, Solana, Enjin, Aave, Avalanche, Cosmos, Chainlink, Dogecoin…

Rubyta Payment Plan

For Rubyta Payment Plan, you agree to the price being fixed on the date of entering into the plan; details of which are set out in the Rubyta Terms and conditions. 

Please view our Terms & Conditions for further information.

(a) Upon settlement of Buy Orders, we will send you a Certificates of Authenticity which confirming the quantity and type of Precious Metal purchased.

(b) The real-time value displayed in each product description is based on average weight. Individual sale and exchange values will be based on the weight included on each item’s Certificate of Authenticity.

(c) Certificates shall be considered correct unless you or your Distributor notifies us in writing no later than ten Business Days after receipt of the Certificate.  

Precious metals markets are volatile and the value of precious metals may go down as well as up. We use the information from daily London prices for gold, platinum and palladium in real-time through the London Bullion Market Association (LBMA) Trade Data.

Investments in precious metals involve a degree of risk which may make them unsuitable for certain individuals. You should carefully consider the suitability of an investment in precious metals as a personal investment and if needs be should consider seeking independent professional advice before proceeding.

Important Note: 

The worldwide precious metal/ bullion markets are unregulated. There is no guarantee, explicit or implied, of the future value of any of the precious metal products that we sell.

We are not authorised by the Financial Conduct Authority and cannot give advice comparing precious metals with regulated investments. We also cannot provide advice on any potential tax implications of your entering into the contract with us. It is a condition of the contract that if you need investment or tax advice in relation to goods or metal, you must rely on your own financial, tax and/ or accounting advisers. 

Under no circumstances may Rubyta be held liable for any damage not resulting from a failure on the part of Rubyta to comply with one of its obligations.

Your obligations when you are the legal owner of the item(s) your obligations include paying all relevant taxes, duties and similar in relation to the item(s). Your risks include the risks of loss, theft or damage of the item(s), and of the item(s) causing loss or damage to you or us, or any other person.

We shall not be liable for any locally imposed goods and services taxes, value-added taxes, import duties, or other levies imposed by or at the country of delivery. You shall remain solely responsible for any fees, taxes, or charges associated with the delivery of the Product(s) to you over and above the insured shipping service provided by Rubyta on all orders without charge to you. It is your responsibility to ensure your own compliance with the laws and regulations of the jurisdiction in which you reside, including but not limited to, any requirements relating to the disclosure of commissions, data protection, and tax. 

Value-Added Tax (VAT) we will charge and collect from you, and you must pay, Irish VAT at the rate applicable to the goods and services under the contract. We will account to HM Revenue and Customs in relation to VAT collected by us. 

Most precious metals are subject to a 23% Value Added Tax (VAT), with the exception of the rule is gold, which is VAT free in the UK, Ireland, and other European Union countries (Article 344).

If you are ordering from within your own customs zone or country, import duties will not be applicable however you may need to pay VAT or local sales taxes. For the EU, the UK and the USA, these are included at the final stage of checkout.

The price you pay to Rubyta will exclude all relevant import duties and sales taxes. As the recipient of the order, you must instead pay these duties and taxes directly to our carrier to release your order from customs. As we are unable to advise the exact amount, we recommend contacting your local customs office or tax authority before placing an order.

For international orders shipped to customers in the US, please be aware that US Customs may ask for your IRS, EIN or SSN number before enabling delivery to your address. You will normally have one week to provide this information before your order is returned to Rubyta.

Please view our Terms & Conditions for further information.

Rubyta orders are delivered Monday to Friday between 9 am and 5 pm, subject to local delivery. As every order is unique, shipping costs will vary depending on the size, weight and destination of your chosen items. All orders use Express delivery through UPS, DHL or FedEx.

We will choose the most efficient express service for your location.

Courier services used: DHL EXPRESS, UPS EXPRESS SAVER, FedEx Expedited, Anpost.

Delivery time:

Up to 4-6 weeks 

Transit times:

Europe: delivery within 1-2 business days

USA: delivery within 2-3 days

Rest of the world: delivery within 2-7 days

Please keep in mind that our shipping times should be used as a guide only and are based on the time from dispatch. Rubyta cannot take responsibility for customs clearance delays or failed payment approval, though we will try to minimize any potential delays.

Place and time of delivery 

The goods will be delivered by our carrier to the delivery address as stated in the order. The liability for any loss is yours where delivery is subject to a postal redirection or to a PO Box or mailbox address, or a house of multiple occupations.

We cannot be held responsible for delays in delivery or collection as a result of stock shortages, due to adverse weather, traffic delays, mechanical breakdowns or other circumstances beyond our control. Any dates quoted for delivery are approximate only and the time of delivery will not be of the essence of the contract.

Note: All orders will be deemed delivered when signed for by any person at the delivery address or confirmed as delivered by our couriers. You must satisfy yourself before requesting any delivery that this will be secure as any loss incurred after the delivery is signed for at the address or confirmed as delivered by our couriers will be your liability. This may particularly be a risk for you if you live in a house of multiple occupations or you choose delivery to a work address.

You should not accept or sign for any delivery where the package has been damaged, resealed or tampered with and instruct the courier to return the item to us. 

We cannot accept any liability for loss once a package has been accepted by any person at the delivery address.

Delivery in instalments We may deliver the item(s) in instalments. This means that the order will be delivered in two or more separate packages. If we do this, each package will constitute a separate order, under a separate contract. If there is any delay or other problem with the delivery of one package you will have rights and remedies under these terms and conditions in relation to that package, not the other packages.

*Investigation of non-delivery We are entitled but not obliged to investigate cases of non-delivery. We will consider investigating particularly if we suspect fraud. We may commission others, including investigators and professional advisers, to assist with any investigation.

*Fraud If you (either alone or with others) are found to have acted fraudulently in relation to non-delivery, we will have no obligation to attempt fresh delivery of replacement item(s). This will apply if you are found to have acted fraudulently by (1) any court or tribunal finding or decision, or (2) reasonable grounds for a suspicion established by any investigation by us or any law enforcer.

*Indemnity against loss You must indemnify us on request against all and any of our costs (including time spent by our staff) and expenses reasonably incurred in exercising our right to investigate non-delivery reported by you. This means that if we ask, you must reimburse us. This indemnity will be disapplied if you or our investigation into non-delivery can demonstrate there was no fraud, and that there are no reasonable grounds to suspect a fraud.

*Your obligation to accept delivery If no one accepts delivery at the delivery address the item(s) will be returned to us if not collected from the local sorting office. Normally we will try to contact you and attempt to re-deliver them. We do not normally treat this as a default or problem unless (for example) it happens repeatedly.

Ultimately, if we are unable to arrange re-delivery, or if re-delivery fails, it will be a default or problem, and at our discretion, we may either (1) sell the item(s) and reimburse you for the sale price of the item(s) after deducting our fees, charges and costs or (2) move the item(s) to storage with one of our subcontractors which will incur our storage and delivery service fees.

-Exclusion of our liability if you delay or fail to take delivery We will not be liable to you for any delay in delivery of goods to you or for any non-delivery if it is caused by: (1) you being unavailable, (2) your instructions (or lack of instructions) relevant for delivery, or (3) by a person or factor that is outside the control of us or our carrier (e.g. traffic or emergency) or that is within your control.

– Liability for delivery factors outside your control Failed delivery is deemed to be always in your reasonable control unless it is demonstrably caused by us or our carrier and not at all by you.

– Limitation of our liability for our failure to deliver Subject as marked ‘+’ above, and to these terms and conditions, if a case of failed delivery is demonstrably caused by us or our carrier and not at all by you or a person or factor that is within your control, our liability shall be limited as follows (whichever applies):

If we or our carrier still hold the item(s): to the cost (if any) of re-delivery.

If we or our carrier do not hold the item(s): to the price (as stated in the accepted order ) of the item(s) contained in the package that was not delivered, and the cost of our delivery service for that package.

We will be liable for failed delivery of a package containing the item(s) if there is no fraud or error on your part and, for example, we confirm the package was never sent, or our carrier confirms that the package was lost by the carrier, or stolen from it.

Note: It will be at our discretion as to whether we meet liability for our failure to deliver by replacing the item(s) or refunding to you the original price stated in the accepted order.

Delivery tracking Please read Our Privacy Statement applies when you use our delivery service.

Completion Our delivery service is complete when we have completed our delivery obligations under these terms and conditions, or when we have been released from those obligations in accordance with these terms and conditions. 

Change or withdrawal by you of your order or offer Once you have submitted your order or offer you cannot change or withdraw the order or offer unless we make any change if not accurate information on our website about the goods or services and we ask you to confirm or withdraw your changed order or offer. 

Termination of contract by you on a particular transaction or service at any time and this will be treated as an order for our termination service, for which you will incur a fee. We will confirm to you in writing or verbally if and when we have accepted your order for termination. See the terms and conditions that apply to the services you wish to terminate, for details of the process and any costs and charges that apply. Apart from that, you may not terminate the contract or any part of it except by giving us written notice after a material breach by us has occurred, or as permitted (if at all) by the Section of these terms and conditions that applies to the transaction or service.

Note: If you wish to terminate due to a material breach by us, for the termination to be valid you must show us evidence of the breach if we ask (and if it is reasonable in all the circumstances for us to ask).

Termination of contract by us, before we terminate the contract we will always consider whether any default or problem could be remedied. If it can, we will try to contact you and work with you to try and remedy the breach. However, when a default or problem in our view cannot be remedied, or it is not remedied within a reasonable time after we try to contact you about it, or as a result of uncontrollable factors as set out in terms and conditions, we reserve the right to terminate. In this case, we may terminate the contract or a particular transaction or service by giving you written notice, or as permitted (if at all) by a Section that applies. We can also terminate (or treat as being terminated) the contract or a particular transaction or service if we are released from our obligations under the contract or in relation to the particular transaction or service.

Subject to the terms and conditions detailed herein, if you are a consumer you have the right, in addition to your other rights, to cancel the Contract and receive a refund from us including any associated shipping fees that you have paid (we will not refund you any shipping fees paid by Rubyta). Nothing herein affects the consumer’s rights or remedies in the event that the Products are faulty or fail to satisfy statutory warranties.

We will check that we can fulfil your order before acceptance. Upon confirmation, we will process the payment details you have given to us to take payment for your order.

The contract is formed and we will be under a legal duty to supply you with the Products that conform to the obligation under the contract. If any violation of our Credit policy is discovered after payment is taken, we reserve the right to cancel and refund the order. Rubyta will be adding the restocking fee of 10% for any orders cancelled after payment is taken.

The 10% restocking fee will be deducted for the orders cancelled more than 24 hours after being placed. And as well for any orders returned after 3 failed delivery attempts will be reshipped upon customer confirmation,  these orders will be cancelled and a 10% restocking fee deducted.

Rubyta is accountable for any defects resulting from the packaging, assembly instructions or installation when this was assigned to it by the contract or was carried out under its responsibility. 

You can choose between the repair and replacement of the Product unless one of these options leads to a manifestly disproportionate cost for Rubyta. If it is impossible to repair or replace the Product, you can be refunded for the price paid and return the Product, or keep the Product and receive a refund for part of the cost, unless the defect is minor. The return, replacement or refund of the Product will be at no cost to you and does not preclude the possible allocation of damages in the event you are entitled to these.  The legal guarantee of conformity applies irrespective of the commercial warranty specified in the Article below.

Contracts agreements for the supply of goods and/or services formed through our website or which may otherwise be covered by the European Union (Consumer Information, Cancellation and Other Rights) Regulations 2013 or as a result of visits made by you are governed by our terms and conditions of supply.

Note: You can however choose to terminate your order at any time prior to delivery or collection of your item. This will incur additional charges including but not limited to, a termination fee and a fee based on any adverse movement in the underlying commodity price of your item(s).

Gift Recipients

Gift recipients are entitled to a non-refundable merchandise exchange or may request that a refund is made to the purchaser of the Product(s). To exchange your gift selection or request that a refund is made to the purchaser please follow the instructions included with your package.

Notice of Cancellation Appendix:  Withdrawal Form (See No 16)

To cancel the Contract, you must clearly inform us of your intention to do so, preferably in writing to:  

Rubyta – Social Innovation Hub

1st Floor Ballymun Civic Centre

Dublin 9, D09 C8P5

Ireland.

by email at info@rubyta.com (giving us your name, address and order reference); or by completing our cancellation form available on the Website.

If you or we terminate the contract or any part of it, either by valid notice or mutual agreement, all of the following consequences will apply to the contract or the part of it that is terminated:

You will be liable for any adverse movement in the underlying metal price based on the difference in the global market spot price from when your order was placed and when the termination is accepted by us, multiplied by the precious metal content of your item(s).

A termination fee will be incurred.

You may have to provide payment for additional services such as the delivery of goods to you.

All sums payable to us in respect of the period up to and including the date of termination will fall immediately due and payable. This includes sums referred to in paragraph (1) immediately above, and fees and charges for any default or problem. You must pay those sums to us immediately. 

Our obligations under or in connection with the contract will cease to apply, and we will no longer meet those obligations. This includes any obligation to complete transactions and/or to provide services which are terminated. 

We do not breach the contract or any other obligation to you, or become liable to you, purely by virtue of terminating the contract or any part of it (provided we do so validly), and the same applies if you terminate validly. We also do not breach the contract or any obligation to you, or become liable to you, by virtue of exercising our remedies (provided we do so properly).

Termination or exercise of our remedies will not affect your or our accrued rights and remedies. Provisions in these terms and conditions which expressly or by implication have effect after termination will continue in full force and effect. 

We provide you with Buy-Back Guarantee. Rubyta products come with a certified lifetime guarantee, which enables you to exchange or sell your jewellery and accessories at any time based on real-time value with a 10% fee for general products and 15 % for bespoke products. 

If you wish to exercise your right of withdrawal – in accordance with the conditions provided for in Article 13, you may use the form below:

————————————————————————————————————–

To: 

Rubyta 

Social Innovation Hub

1st Floor Ballymun Civic Centre

Dublin 9, D09 C8P5

Ireland.

I hereby notify you of my withdrawal from the contract for the sale of the following product(s):

– Name (s) and reference (s) of the product(s):

– Ordered on:

– Received on:

– Order number:

Name of the customer at the origin of the order:

Customer’s address at the origin of the order:

Signature of the customer in case of notification of this form on paper:

Date:

Account user: you, after we have verified your ID, and there is a direct debit in our favor on your payment account, and we have issued you with an account card, and you have a username and password.

Entire agreement:  the order or offer as accepted by us, and these terms and conditions, and documents referred to in these terms and conditions, constitute the entire agreement between you and us concerning the contract. You acknowledge that you have not relied on any statement, promise, representation, assurance or warranty made or given by or on behalf of us which is not set out in the agreement. You acknowledge that we have not provided you with any financial, investment or tax advice.

Charges: our fees and charges for providing our services, and for packaging and delivery. The circumstances when the fees and charges apply, and the amount of the fees and charges (or the way in which they are calculated), are set out in FAQs or on our website.

The exclusive status of these terms and conditions: these terms and conditions apply to the contract to the exclusion of any other terms that you seek to impose or incorporate, or which are implied by trade, custom, practice or course of dealing unless they are written in the order or offer which we accept.

Uncontrollable factors:  we will not be liable to you as the result of any delay or failure in the performance of our obligations under or in connection with the contract which results from an event or occurrence which is beyond our reasonable control. In such circumstances we may choose to terminate the contract or the affected part(s) of it at any time by giving you written notice. Normally we will execute your offer or order within 2 working days of the contract being formed, but we may take as long as we consider reasonable in the circumstances. This will be if there are uncontrollable factors, such as any insolvency , if for any reason there is exceptional demand for any of our goods or services , or we are unable to purchase sufficient goods from our suppliers to fulfill orders.

Authenticity: when you buy item(s) from us it is a product description , if you wish to challenge the quality and authenticity of any item(s) you must do so by sending us written notice, which we must receive within 10 working days of you receiving the item(s) via our delivery or collection service .

Rights under the contract: we may assign the contract , transfer the contract to someone else, make it subject to charge, or deal in any way with our rights under it. Your rights under the contract are personal, however you may deal with them in these ways with our written consent.

Third parties:  a person who is not a party to the contract shall not have any rights to enforce its terms or conditions.

“Bespoke Items” means: Goods which are made-to-measure or made to your specification, customised or custom-made, or personalised and includes (without limitation) any bespoke or engraved jewellery;

“Client Account” means: the current account as defined in the terms and conditions herein contained;

“Contract” means: as the case requires, any and each contract that exists between Rubyta and the Customer in relation to the provision of any of the Services, and for the avoidance of doubt each transaction concluded with a Customer shall be regarded as giving rise to a separate Contract governed by the Terms and Conditions then in force in accordance with Condition;

“Contract” means: the contract for the purchase and sale of the Goods through the Website;

“Goods” means: the products (including, but not limited to, jewellery, bars and coins) which we make available for sale through the Website;

“Order” means: an order for Goods which you submit to us through the Website using our online ordering system; and

“Terms” means: these terms and conditions of sale.

“Event Outside Our Control” means: any act or event beyond our reasonable control including, without limitation, strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or another natural disaster, or failure of public or private telecommunications networks or impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport;

If you would like us to update the information we have about you or your preferences, please contact us by email at:Info@rubyta.com

If you have any questions about this privacy notice, including any requests to exercise your legal rights, please contact us using the details set out below.

Rubyta principal office on:
Social Innovation Hub
1st Floor Ballymun Civic Centre
Dublin 9, D09 C8P5
Ireland.